Your Choice for Hampton Roads Property Management Get a Quote

Tenant Resources

Prospective Tenants

Find Your Perfect Home

If you are in the market for your perfect rental home, you have come to the right place. As a prospective tenant, we can help you through the process of finding and applying for the home of your dreams. Once you are a resident, we have a suite of tools to make your rental experience the best it can be.

View Properties

Resources

Current Residents

Resources to Make Your Stay Comfortable

For our current residents we have a complete set of tools and procedures to make your stay with us more comfortable and rewarding. Use our website to submit any maintenance requests, pay your rent, or just to drop us a line. We love to hear from our residents.

Resident Portal

Links and Resources

Tenant Helps – Move out Information

For tenants who are thinking about moving, we offer incentives to stay with our company. If you are interested, please let us know. Most of the time there is no need to complete another application and we can give you extra time to move from one property to the other.

If you are planning to move, the first thing you need to do is give us at least a 60-day notice. You may either e-mail this notice to us, or submit it through your online portal. Once we receive your notice, we will issue you an informative Move-Out Packet, which includes a cleaning checklist as well as information you will need to get your full deposit back.

Sometimes due to unforeseen events, such as a job transfer or divorce, tenants need to move before their lease is up, and we have developed options to make this possible. You will need to review the options agreement and select the one that works best for your situation. Once you have completed the agreement, we will begin the process and provide you with a Move-Out Packet if necessary.

Tenant Screening

Screening is the most important service a property manager provides. A problem tenant can be very costly in terms of time, money, and frustration. While no background check can completely eliminate risk, our extensive screening process will substantially lower the possibility of future problems. Once a potential tenant completes the application, we perform the following:

  • Verification of photo ID (on applicants over 18)
  • National and state background check
  • Sex offender, terrorist, and criminal check
  • Credit report check, including score and full payment history
  • Review of any accounts in collections or judgments filed
  • Check for past evictions
  • Contact current employer for income verification or
  • Procure copies of tax return and current bank statement if self-employed
  • Confirmation of rental history
  • Contact previous landlords about payment history, property conditions, and nuisance issues

While it is illegal to discriminate on the basis of ethnicity, religion, gender, age, or familial status, it is absolutely acceptable to turn down applicants for poor credit or rental history.

We require tenants to provide at least two years of good verifiable rental history (or proof of home ownership which we verify with our MLS/Tax Records), good credit, and verifiable income at least 2.5 times the monthly rent. That’s it in a nutshell, but a lot more goes into the screening than just those three items, such as:

  • We call the applicant’s current/previous landlords and ask about the applicant’s payment history, whether there were bounced checks, late payments, unauthorized roommates, pets, noise, damage, etc.
  • If the former landlord is a private home owner (instead of an apartment manager), we pull the MLS/Tax records to verify that the person listed as the landlord is in fact the owner of the former rental property.
  • Military we can accept orders to determine length of stay in area in combination with other reports we generate.

Most good applicants will sail through the screening process and be approved. Otherwise, the screening process may reveal “red flags” which we look into further. Commonly, an applicant may qualify based on income and rental history, but have poor credit. In some instances, if we think the applicant is a reasonable risk, we will offer them approval with additional security deposit equal to at least one month’s rent.

In all instances we are very thorough with our screening of tenants, probably more so than many other property managers. If all the minimum requirements are met we will pre-approve tenants. Once we have pre-approved a potential tenant we contact the owner to make the final decision.